Privacy Policy

Cosmic values its customers and respects your privacy. We collect information about you through our website in an effort to improve your shopping experience, as well as communicate with you about our products, services and promotions. We do not sell or rent your personal information to third parties. As described in this policy, we may under certain circumstances share your information among third parties that provide services on our behalf or with whom we have partnered to offer a particular product or service. This privacy policy applies only to information collected online by cosmicnz.co.nz and describes the personal information we collect about you, why we collect it, how we use it and when we share it with third parties. If our information practices change, we will post an updated policy on our website.

If you have any questions about our privacy policy, please contact us.

WHAT KIND OF INFORMATION DOES COSMIC COLLECT?

We may collect personal information about you, such as your name, email address, postal address, phone number, etc., when you visit our website, register with our website, place an online order, save your information with us online, contact us with a question or concern, or participate in a promotion. We may collect information members of the High Rollers Club choose to share with us such as purchase history, and product interests.

HOW DOES COSMIC USE MY INFORMATION?

We may use your personal information in the following ways:
To process and fulfill your order, including to send you emails to confirm your order status and shipment.
To communicate with you and to send you information by email, postal mail or other means about our products, services and promotions, unless you have directed us not to contact you with promotional communications.
To administer and fulfill our promotions.
To help us learn more about your shopping preferences.
To help us address problems with and improve our site design, products and services.
To enhance your shopping experience.
To analyse trends and statistics.
To protect the security or integrity of our website and our business.
To contact you if necessary.
You always have the choice not to receive marketing information. For instructions on opting out, please see our FAQs section.

DOES COSMIC SHARE MY INFORMATION?

We may share your personal information in the following ways: With our service providers who manage our customer information and perform services on our behalf, such as fulfilling promotions, sending communications to our customers etc. We do not authorise these service providers to make any other use or disclosure of your information.

To conform to legal requirements (including, but not limited to, requirements in accordance with any applicable law, regulation or government request) or comply with legal process, or to help maintain the law.

To protect our rights or property or those of our related companies.
To enforce our terms and conditions.
To act in the interest of our, or our related companies, customers or others.

HOW DO I ACCESS OR CHANGE MY INFORMATION?

You can review and change certain personal information related to your use of our online sites (such as your name and contact information). To access your information on the Cosmic website, simply sign in to your account using your email address and password, and you will be able to edit your personal information in your account profile.

HOW DO I MAKE CHOICES ABOUT RECEIVING PROMOTIONAL COMMUNICATIONS?

Cosmic wants to communicate with you only if you want to hear from us. If you prefer not to receive promotional information, such as information about special offers and sales events, you can let us know by contacting our web administration via the contact us page. You can choose to opt out of email promotional communications by clicking unsubscribe in the body of the email. If contacting our web administration please be sure to include your full name and the email address you used when you registered with or made a purchase from Cosmic. It may take up to 10 working days to process your email request, during which period you may continue to receive communications from Cosmic. Please note that opting out of these emails also means you will not receive emails notifying you of loyalty benefits such as birthday rewards.

If you change your mind you can start receiving promotional communications from us again by logging into your online account and changing your preferences, by signing up when you visit our website or our stores or when you contact our web administration. Please note that if you make an online purchase from us, we will continue to confirm your order status and shipment by email. We may also need to contact you via telephone, email or postal mail with questions or information regarding your order.